Overview

This website is operated by Christian Zane. Throughout the site, the terms “we”, “us” and “our” refer to Christian Zane. Christian Zane offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Terms and Conditions” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Payment

Christian Zane accepts all major credit cards. For security, your billing address must match the address on file at your credit card company. If there is a discrepancy, there will be a delay in processing the order. You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. You may purchase up to four units from each reference. Christian Zane reserves the right to reject purchases with a high economic value as they may be considered fraudulent.

We do not accept personal checks, money orders, CODs, or Layaway Plans.

Gift vouchers and Promotional codes:

  • Vouchers can only be redeemed if the item purchased is of the same value or higher. 
  • Multiple Vouchers can be redeemed under the same account in separate purchases. In order to benefit of a one time shipping fee, the transaction needs to be done in a timeframe of 48h.
  • Vouchers are non-refundable and cannot be exchanged for cash in part or full 
  • Christian Zane does not accept any responsibility or liability for lost, damaged, stolen or any unauthorized use of vouchers.

Changes and Cancellations

Once an order has been submitted, it is considered final. We cannot guarantee the purchase can be modified or cancelled.

Applicable Law

This agreement shall be governed by the Italian law, which shall apply to matters not provided for in this agreement on the interpretation, validity and performance. The English-language version of this agreement controls when interpreting this agreement.

Intellectual property

All content published on the website and especially the designs, texts, graphics, logos, button icons as well as the software, trade names, trademarks or industrial drawings and any other signs of industrial and commercial use are subject to the intellectual and industrial property of Christian Zane or third-party holders who have authorized their inclusion on the Website. Under no circumstances shall it be understood that any license is granted or renounced, total or partial transfer of such rights or any right or expectation of rights conferred, in particular, alteration, exploitation, reproduction, distribution or public communication concerning these contents without the prior express authorization of Christian Zane or the respective holders.

The User can only store, print and display the content supplied for his/her own personal use.

Repairs

To request a repair, please email [email protected] with ALL details listed below, to receive a repair authorization:

  • Contact name and phone number
  • Proof of purchase (ex. order confirmation email or receipt)
  • Image(s) of damaged item(s). Repairs must be visually assessed. Include clear photos and multiple angles- this will help expedite the process.
  • Brief description of the requested repair.

Upon receipt of the above details, we will assess the repair and provide authorization along with return instructions.

Please note that repair authorization is issued on a case by case basis and may not be granted if the damage is found to be caused by foregoing proper jewelry care, alteration, accident, etc.

Please allow 3-4 weeks for the repair to be completed.

Items returned without prior authorization will be returned at the customer’s expense.

For items purchased within the last 6 months from ChristianZane.com, repairs are free of charge. If your purchase through ChristianZane.com is older than 6 months, there will be a repair fee. For more extensive repairs, additional fees based on labour and cost of materials may apply.

All repairs are subject to shipping charges.

For items purchased through one of our retail partners, please return the damaged item to the retailer. We defer to each retailer’s return policy in such cases.

Repairs will not be made on items purchased from unauthorized sellers.

Returns & Exchanges

For online purchases, Christian Zane will accept merchandise in its original condition, when accompanied by the original packaging and original sales invoice. Please note that we cannot accept jewelry that has been worn, used, altered or damaged. We reserve the right to determine if a piece of jewelry has signs of wear.

This excludes custom orders and sizing. All custom orders are final sale.

Should you decide to return a purchase, you must notify Christian Zane directly and ship the merchandise back within 14 days of receiving your order. You will need to obtain a Return Authorization Number from us and have that number clearly marked on the package in order for us to accept it. These 14 days will be computed from the receipt of the goods by the purchaser.  We will not process claims for goods received as faulty after this period of time. The item is your responsibility until it reaches us. If you are returning an item for a refund or an exchange, the total cost of returning the item to us is your responsibility, shipping fees and custom duties included. Your original postage costs will not be refunded unless the item you received was sent in error or faulty (providing we are notified of faults within 24 hours of receipt).

In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. A tracking number is required to monitor all dispatches. Thank you for notifying us of the upcoming delivery.

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse.

Please note that returns and exchanges must be made directly through Christian Zane. Any other associate department stores or online boutiques that carry Christian Zane products will not accept items purchased from Christian Zane’s online store.

Christian Zane recommends that you ship merchandise via FedEx, UPS, DHL or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. Christian Zane will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Christian Zane reserves the right to refuse a return or exchange of any merchandise that does not meet the above requirements in Christian Zane’s sole discretion.

For returns within Italy, the courier SDA will collect the package within the time interval requested by the purchaser. In the rest of EU countries and the rest of the world, the purchaser will contact UPS, FedEx, DHL( please check dhl.com for the contact information that applies to your country) and hand over the package to them, having previously sticked on it the label that came with the order.

Errors & Inaccuracies

Christian Zane’s goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, and product information. Christian Zane reserves the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice. Christian Zane reserves the right to change pricing at any time without prior notice.

Security

Christian Zane uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our gross negligence. Christian Zane will never sell email addresses or physical addresses to third parties.

Product Care

Christian Zane creations are the ultimate in fashion jewelry, and like all precious treasures need to be taken as such. We recommend storing the pieces preferably in our beautiful padded case or pouch, to prevent the surfaces from scratching. Perfumes and everyday wear will all take their toll on your Christian Zane jewels, so try to keep contact with cosmetics down to a minimum. We also recommend not to wear your jewelry while washing hands, or while swimming.
The natural materials may present some dots and shades after a while, which are considered as beautiful as nature can be. The colors and styles will vary between the different collections and designs, but each piece is produced following a premium standard of production.
Gemstones and platings can naturally diminish over time, but with the proper love and care your Christian Zane pieces will remain beautiful for years to come.
Christian Zane jewelry is nickel free, although it is not guaranteed as hypo-allergenic.

Contact Us

For product or online order related inquiries please contact us via email at [email protected] and we will try to assist you as promptly as possible. Please note that we are available Monday-Friday from 10 AM-5 PM, excluding holidays.